Friendly Windscreen Repair With Clear Communication, Start to Finish
Getting a windscreen fixed should be simple. At HQ Windscreens Tauranga you talk to the owner, get a fixed price up front, and know exactly what's happening and when. No call centre, no vague time slots and no surprises on the bill.
We're a locally owned, family-owned business based in Papamoa, and clear communication is how we run our windscreen repair Tauranga service.
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Why HQ
Friendly Windscreen Repair and Replacement in Tauranga, With No Guesswork
If you want a windscreen company in Tauranga that's easy to deal with, that's how HQ Windscreens Tauranga is set up. We're a small, family-owned team. Owner Quintin Lee answers the phone and emails himself and does most jobs personally, with help from one part-time team member. The person you speak to is usually the person who turns up, so nothing gets lost between a call centre and the van.
You'll know what's happening at every step. We reply to quote requests within a few hours, any day of the week, confirm your booking by call or text, and text you when we're on the way. Your price is fixed before we start, and if a chip can be repaired, we'll say so rather than sell you a new windscreen.
When the job's done, we tell you exactly when you can drive: at least an hour after a chip repair, and 1 to 2 hours after a replacement. If you're claiming on insurance, we lodge the claim for you, and you can choose us even if your insurer suggests someone else.
Kept in the Loop
What You'll Hear From Us, and When
From your first message to driving away, you'll always know where things are at.
When you get in touch
Quintin answers the phone and emails himself. If you request a booking online, you get an email straight away with your reference number.
Within a few hours
We reply to quote requests within a few hours, any day of the week, with a fixed price and the earliest date we can do the job.
Before the job
We call or text to confirm your appointment time, so your booking is locked in and you know exactly when to expect us.
On the day
We text you when we're on the way, do the work at your home or work, and clean up your car afterwards.
After a replacement
We tell you when it's safe to drive, which is 1 to 2 hours after the job is finished.
Honest Advice
Straight Answers on Repair or Replace
If a chip can be repaired, we'll tell you, rather than selling you a new windscreen. Chips up to the size of a NZ $1 coin can usually be fixed with a windscreen chip repair in 30 to 60 minutes, as long as they're outside the driver's direct line of sight.
Cracks longer than about 15cm (6 inches), cracks in the driver's line of sight, or cracks that reach the edge of the glass need a windscreen replacement. Send us a photo and we'll tell you which you need before you pay anything.
Clear Prices
A Price You Can Understand
A chip repair is $115 including GST, plus $50 for each extra chip on the same windscreen. Windscreen, rear window and side window replacements start from $400, depending on the vehicle.
Your quote is one fixed price that covers the glass, labour, travel and any ADAS calibration, and it won't change once it's agreed. See all our windscreen repair prices.
Insurance
Insurance Claims Without the Runaround
We lodge the claim with your insurer, get their approval before we start, and keep you posted along the way. We work with all New Zealand insurers, and in most cases there's no excess to pay. See how our windscreen insurance claims work.
On Your Terms
Times That Suit You
We come to your home or work across Tauranga and the Western Bay of Plenty, usually within a day or two depending on glass availability. See how we combine friendly service with a quick turnaround. We're open 24/7, including evenings and weekends, at no extra cost. Request a booking or send us a photo.
Questions
Friendly Service FAQs
Who will I be talking to?
Quintin Lee, who owns HQ Windscreens Tauranga, answers the phone and emails and does most jobs himself. You won't be passed around a call centre.
How will I know when you're coming?
We call or text to confirm your appointment time before the job, and text you again when we're on the way.
Will the price change after I've agreed to it?
No. Your quote is a fixed price that includes the glass, labour, travel and any ADAS calibration, and it won't change once it's agreed.
Will you tell me if my chip can be repaired instead of replaced?
Yes. If a chip can be repaired, we'll tell you rather than selling you a new windscreen. Chips up to the size of a NZ $1 coin can usually be repaired, as long as they're outside the driver's direct line of sight.
What happens with my insurance claim?
We lodge the claim with your insurer and get their approval before we start, and we keep you posted along the way. In most cases there's no excess to pay.
How quickly do you reply?
We reply to quote requests within a few hours, any day of the week. We're open 24/7.
Talk to someone who'll give you a straight answer
Call Quintin, request a booking, or send a photo of the damage for a fixed quote.