Locally Owned, Owner-Led Windscreen Repair in Tauranga
HQ Windscreens Tauranga isn't a call centre or a national chain. It's a local, family-owned business, founded in 2016 by Quintin Lee and based in Papamoa. Quintin answers the phone and emails and does most jobs himself, so you deal with the person who actually does the work, and you get honest advice, a fixed price and a job done properly at your home or work.
Owner-led service is how we run our windscreen repair Tauranga business. Read the full story on our about page.
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Meet the Owner
Quintin Lee, Founder of HQ Windscreens
Quintin's way into the trade started with a willingness to give his time and learn. He volunteered with glass companies, picking up the skills of windscreen repair and replacement from people already working in the industry.
His work then took him to Australia, repairing windscreens on heavy machinery in the mines, which gave him experience well beyond everyday cars. He brought that knowledge home and started HQ Windscreens Tauranga in 2016.
The business still runs on the same practical, hands-on approach today, from a small chip on a family car to glass for trucks and farm machinery.
Owner-Led
What Owner-Led Service Means for You
Dealing with a small, local business should make things simpler, not harder.
You deal with the owner
Quintin answers the phone and emails and does most jobs himself. When a job needs an extra pair of hands, he teams up with technicians he trusts.
Straight answers
If a chip can be repaired, we'll tell you, rather than selling you a new windscreen. Chips up to the size of a NZ $1 coin can usually be repaired.
A fixed price
Your quote includes the glass, labour, travel and any ADAS calibration, and it won't change once it's agreed.
Kept in the loop
We stay in close contact by phone and text, from your first message to letting you know when we're on the way.
How we keep you updated →Your Choice
Choosing a Local Business on Insurance
If you're claiming on insurance, you don't have to use the company your insurer suggests. You can choose HQ Windscreens, and we'll lodge the claim with your insurer for you and get their approval before we start.
We work with all New Zealand insurers, and in most cases there's no excess to pay. See how our windscreen insurance claims work.
Our Promise
Lifetime Workmanship Guarantee
Every job is NZTA-certified and backed by our lifetime workmanship guarantee:
- No leaks from the new glass
- No chips or cracks caused by our work
- Your car cleaned up after the job
Local and Mobile
Based in Papamoa, Working Across the Bay of Plenty
We come to your home or work, with travel included in your quote and appointments usually within a day or two.
Want to know how quickly we can get to you? See our fast, mobile windscreen service, or check our prices.
Questions
Locally Owned Windscreen Repair FAQs
Who will do my windscreen repair?
Most jobs are done by Quintin Lee himself, who founded HQ Windscreens Tauranga in 2016 and still answers the phone and emails. When a job needs an extra pair of hands, Quintin teams up with technicians he trusts.
Is HQ Windscreens a family business?
Yes. HQ Windscreens Tauranga is a locally owned, family-owned business based in Papamoa.
How long has HQ Windscreens been in business?
Since 2016. Quintin learned the trade by volunteering with glass companies, then repaired windscreens on heavy machinery in Australian mines before starting HQ Windscreens back home.
My insurer recommended a national company. Can I use a local business instead?
Yes. It's your choice who repairs your windscreen, and you can choose HQ Windscreens even if your insurer suggests someone else. We lodge the claim with your insurer for you, and in most cases there's no excess to pay.
Do you have a workshop I need to visit?
No. We're fully mobile and come to your home or work anywhere in Tauranga and the Western Bay of Plenty, with travel included in your quote.
Are you certified?
Yes. Our windscreen work is NZTA-certified, and every job is backed by our lifetime workmanship guarantee.
Where are you based?
We're based at 1/67 Enterprise Drive, Papamoa Beach, and we're open 24/7, including evenings and weekends, at no extra cost.
Talk to a local who knows windscreens
Request a booking or a quote, or call and talk to us directly.