Windscreen Insurance Claims in Tauranga
If your windscreen is chipped or cracked and you're insured, we make the claim easy. We lodge it with your insurer, get their approval, and fix the glass at your home or work. In most cases there's no excess to pay.
We work with all New Zealand insurers, and you can choose HQ Windscreens even if your insurer suggests someone else. Insurance claims are part of our mobile windscreen repair Tauranga service.
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How It Works
Your Claim in Four Steps
You give us the details once. We handle the insurer.
- 1
Send us your details
Book online or send a quote request with your insurer's name, your rego and a photo of the damage. A policy or claim number helps if you have one.
- 2
We lodge the claim
We contact your insurer, lodge the claim and get their approval. Approval is needed before any work starts.
- 3
We book you in
Once it's approved, we arrange a time that suits you, usually within a day or two depending on glass availability.
- 4
We fix it where you are
We repair or replace the glass at your home or work, arrange any ADAS calibration, and clean up your car afterwards.
Checklist
What We Need From You
- Your name, phone number and email
- Your insurance company
- Your policy number, or claim number if you've already lodged one
- Your vehicle's registration (rego)
- A photo of the damage
- Where the vehicle will be for the job
Our online booking form asks for all of this, including photos, so you can do it in one go.
Good to Know
Repair or Replace on Insurance
Insurers prefer a repair when it's possible, because it's quicker and costs less. Chips up to the size of a NZ $1 coin can usually be fixed with a windscreen chip repair, as long as they're outside the driver's direct line of sight.
If a chip is bigger than a $1 coin, a crack is longer than about 15cm (6 inches) or reaches the edge, or the damage sits in the driver's line of sight, you'll need a windscreen replacement. Cars with lane assist or auto braking also need ADAS calibration afterwards, which we arrange as part of the claim.
Paying yourself instead? See our windscreen repair and replacement costs.
Questions
Windscreen Insurance FAQs
Who lodges the insurance claim?
We do. Give us your insurer's details and we'll lodge the claim and deal with them directly, so there's no back-and-forth for you.
Do I have to pay an excess?
In most cases, no. Many policies have no excess for glass claims, and we'll let you know before we start if there's anything to pay.
Which insurers do you work with?
All New Zealand insurers. If we haven't worked with your insurer before, we simply call them and lodge the claim.
My insurer recommended another company. Can I still use HQ Windscreens?
Yes. It's your choice who repairs your windscreen, and you can ask for HQ Windscreens Tauranga even if your insurer suggests someone else.
Do you need my insurer's approval before starting?
Yes. We get approval from your insurer before any work begins, so you know the job is covered.
What happens if my claim is declined?
You can choose to go ahead and pay for the work yourself, or not go ahead at all. See our windscreen repair costs page for prices.
Will a glass claim affect my no-claims bonus?
With many policies a windscreen claim doesn't affect your no-claims bonus, but it depends on your insurer and policy. Check your policy schedule or ask your insurer if you're unsure.
Ready to lodge your windscreen claim?
Send us your insurer, rego and a photo, and we'll take it from there.